SAMANTHA Rainbird has been announced the runner-up in a national Coffee Club competition that sought to uncover the franchise’s “customer service superstars”.
The Eastlands Coffee Club duty manager was flown to Brisbane in June to participate in the finals, which saw her narrowly defeated by a 13-year Coffee Club employee from Queensland.
Ms Rainbird said it was “fantastic” to be nominated for the award and that she was proud of her achievement as both the Tasmanian and Victorian nominee.
“There are more than 300 Coffee Club stores across Australia and only two in Tasmania, so it was really fantastic to be nominated and to finish second overall,” she said.
“To me, this award is wonderful recognition for something that I love to do and from a business perspective, it is great for customers to see that their feedback is valued and being used to do something good.”
Ms Rainbird was nominated for the award by a number of her loyal customers who, as part of the Coffee Club’s VIP system, were given the chance to recognise a “customer service superstar” in their local store.
Ms Rainbird said she constantly tried to “go the extra mile” and appreciate each customer as an individual.
“For customers to walk into the café and feel warmth and friendliness is a big thing for me,” she said.
“I’m a great believer in being extremely kind … you don’t know what a person is going through behind the scenes.
“I strive to put a little bit of extra time into each and every person and we, as a business, are very lucky to have such a loyal customer base.”
In recognition of her hard work and dedication, Ms Rainbird received a trophy, certificate and a $200 travel voucher.
Caption: Coffee Club Eastlands duty manager Samantha Rainbird placed second overall in a national competition that sought to find the franchise’s customer service superstars.